Refund policy

Return Categories

1. Defective or Damaged Products: If your fixture arrives damaged or defective, you may return it within 30 days of delivery for a full refund or replacement, regardless of whether the packaging has been opened for inspection. Please provide photos of the damage.

2. Change of Mind Returns: If you simply change your mind, the product must be unused, in original condition, with all packaging intact. Return shipping costs are the customer's responsibility.

Eligibility for Returns

To qualify for a return:

Items must be returned within 30 days of delivery
Products must be unused, in their original condition, and returned with all original packaging and parts. For lighting fixtures, you may open the package to inspect the product for damage or defects. If the product is defective or damaged upon arrival, you are eligible for a full refund or replacement, even if the packaging has been opened.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods
Custom or personalized products
Final sale or clearance items

Please check individual product pages for specific return eligibility.

How to Initiate a Return

To start a return:

Provide your order number and reason for return
Once approved, you will receive a Return Authorization Number (RAN) and return instructions

Customers are responsible for return shipping costs unless the item is damaged or defective.

Return Shipping

We recommend using a trackable shipping service or purchasing shipping insurance
We are not responsible for lost return shipments

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

Return & Refund Details

Return Period: 30 days from delivery
Refund Processing Time: Up to 10 business days after approval
Restocking Fee: None
Return Method: By mail
Return Label: Customer responsibility
Currency: USD ($)

Refunds

Refund Processing

Approved refunds are issued within 10 business days (Monday–Friday)
Refunds will be sent to your original payment method

Please note: Your bank or payment provider may take additional time to process the refund.

Partial Refunds

Partial refunds may be granted if:

The item is not in original condition
The item is damaged or missing parts not due to our error

Non-Refundable Items

Standard Products vs Custom Products

Standard Products: Most items on our website are standard products eligible for return within 30 days under the conditions stated above.

Custom/Bespoke Products: Items marked as "Custom" or "Bespoke" on the product page are made-to-order and are not eligible for return or refund unless defective or damaged. Custom products include: